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Feature Availability: This feature may not be available in all product editions.

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. For more information, see https://www.zendesk.com/.

Early Preview connection: This connection is in early preview. It is read-only and available only in SaaS product editions. For more information on early previews, see Early Preview Connection Types.

Limitations and Requirements

NOTE: During normal selection or import of an entire table, you may encounter an error indicating a problem with a specific column. Since some tables require filtering based on a particular column, data from them can only be ingested using custom SQL statements. In this case, the problematic column can be used as a filter in the WHERE clause of a custom SQL statement to ingest the table.

  • For more information, please consult the CData driver documentation for the specific table.
  • For more information on using custom SQL, see Create Dataset with SQL.

NOTE: For filtering date columns, this connection type supports a set of literal functions on dates. You can use these to reduce the volume of data extracted from the database using a custom SQL query. For more information, see the pg_dateliteralfunctions.htm page in the driver documentation for this connection type.

  • Zendesk  supports  Basic (User Name and Password) authentication.
  • You cannot import data from Automations and JiraLinks table.

Create Connection

via Trifacta application

When you create the connection, please review the following properties and specify them accordingly:

Connection PropertyDescription
Subdomain

The subdomain of the Zendesk account. The URL is your Zendesk Support URL.

For example, https://{subdomain}.zendesk.com.

Connect String Options

The following default value sets the connection timeout in seconds:

Timeout=0;

Setting this value to 0 disables timeouts.

User Name

The Zendesk user account used to authenticate.

PasswordThe password used to authenticate the user.
Default Column Data Type InferenceLeave this value as Enabled.

For more information, see the driver documentation https://cdn.cdata.com/help/FZG/jdbc/default.htm.

via API

Depending on your product edition, you can create connections of this type. Key information:

"vendor": "zendesk",
"vendorName": "Zendesk",
"type": "jdbc"

For more information, see

Trifacta API Reference docs: Enterprise | Professional | Premium

Data Type Conversions

For more information, see the driver documentation https://cdn.cdata.com/help/FZG/jdbc/default.htm

See Also for Zendesk Connections:

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