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The following dataset contains counts of support emails processed by each member of the support team for individual customers over a six-month period. In this case, you are interested in the total number of emails processed for each customer.

Unfortunately, the data is ragged, as there are no entries for a support team member if he or she has not answered an email for a customer. 

custIdstartDateendDatesupportEmailCount
C0017/15/201512/31/2015["Max":"2","Ted":"0","Sally":"12","Jack":"6","Sue":"4"]
C0027/15/201512/31/2015["Sally":"4","Sue":"3"]
C0037/15/201512/31/2015["Ted":"12","Sally":"2"]
C0047/15/201512/31/2015["Jack":"7","Sue":"4","Ted":"5"]

If the data is imported from a CSV file, you might need to make some simple Replace Text or Pattern transformations to clean up the data to look like the above example.

Transformation:

Use the following transformation to extract just the numeric values from the supportEmailCount array:

Transformation Name Extract matches into Array
Parameter: Column supportEmailCount
Parameter: Pattern matching elements in list `{digit}+`

You should now have a column extractlist_supportEmailCount containing a ragged array. You can use the following transformations to convert this data to a comma-separated list of values:

Transformation Name Replace text or pattern
Parameter: Column extractlist_supportEmailCount
Parameter: Find `[`
Parameter: Replace with ''
Parameter: Match all occurrences true

Transformation Name Replace text or pattern
Parameter: Column extractlist_supportEmailCount
Parameter: Find `]`
Parameter: Replace with ''
Parameter: Match all occurrences true

Transformation Name Replace text or pattern
Parameter: Column extractlist_supportEmailCount
Parameter: Find `"`
Parameter: Replace with ''
Parameter: Match all occurrences true

Convert the column to String data type.

You can now split out the column into separate columns containing individual values in the modified source. The limit parameter specifies the number of splits to create, resulting in 5 new columns, which is the maximum number of entries in the source arrays.

Transformation Name Split by delimiter
Parameter: Column extractlist_supportEmailCount
Parameter: Option On pattern
Parameter: Match pattern ','
Parameter: Number of columns to create 4

You might have to set the type for each generated column to Integer. If you try to use a New Formula transformation to calculate the sum of all of the generated columns, it only returns values for the first row because the missing rows are null values.

In the columns containing null values, select the missing value bar in the data histogram. Select the Replace suggestion card, and modify the transformation to write a 0 in place of the null value, as follows:

Transformation Name Edit column with formula
Parameter: Columns extractlist_supportEmailCount3
Parameter: Formula '0'
Parameter: Group rows by ismissing([extractlist_supportEmailCount3])

Repeat this step for any other column containing null values.

You can now use the following to sum the values in the generated columns:

Transformation Name New formula
Parameter: Formula type Single row formula
Parameter: Formula (extractlist_supportEmailCount1 + extractlist_supportEmailCount2 + extractlist_supportEmailCount3 + extractlist_supportEmailCount4 + extractlist_supportEmailCount5)

Results:

After renaming the generated column to totalSupportEmails and dropping the columns used to create it, your dataset should look like the following:

custIdstartDateendDatesupportEmailCounttotalSupportEmails
C0017/15/201512/31/2015["Max":"2","Ted":"0","Sally":"12","Jack":"6","Sue":"4"]24
C0027/15/201512/31/2015["Sally":"4","Sue":"3"]7
C0037/15/201512/31/2015["Ted":"12","Sally":"2"]14
C0047/15/201512/31/2015["Jack":"7","Sue":"4","Ted":"5"]16

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