Access to the product is determined by two factors:
- Number of users vs. number of users permitted by the license
- Expiration date of the license
How users are counted:
The number of users of the product is determined by:
- Number of active and disabled/suspended users
- Deleted users may remain in the system for a period of time. These users are not counted against the license limit.
Download license key file
If you have not done so already, the license key file is available where you have acquired the installation package. Please download
Acquire license key
A valid license key (
license.json) is provided to each customer prior to installation. Your license key file is a JSON file that contains important information on your license.
NOTE: If your license key has expired, please contact Alteryx Support.
Install your license key
If you are updating your license, you may want to save your previous license key to a new location before overwriting.
NOTE: Do not maintain multiple license key files in this directory.
To apply your license key, copy the key file to the following location in the Alteryx® deployment:
Update your license key
After you have installed your license key, you can update your license with a new one through the Admin Settings page. See Admin Settings Page in the Admin Guide.
Changing the license key location
By default, the license key file in use must be named:
If needed, you can change the path and filename of the license key. The property is the following:
See Admin Settings Page in the Admin Guide.
NOTE: If your license expires, you cannot use the product until a new and valid license key file has been applied. When administrators attempt to login to the application, they are automatically redirected to a location from which they can upload a new license key file.
Invalid license key file
When you start the Designer Cloud Powered by Trifacta platform, you may see the following:
Your license key is missing or has expired. Please contact Alteryx Support.
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