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You can enable the in-app chat feature in your deployment of  Trifacta® Wrangler Enterprise. When enabled,  Trifacta Wrangler Enterprise users can begin chat sessions with product experts from within the product.  

To enable this feature, please complete the following steps.

Steps:

  1. Contact  Trifacta Support to acquire the product keys required for this feature. 
  2. Configure the platform to use the keys:
    1. Login to the Trifacta application as an administrator.
    2. In the left nav bar, navigate to User menu > Admin console > Admin settings.
    3. Locate the following settings. Insert the key values provided to you by  Trifacta Support:

      SettingDescription
      webapp.intercomHmacKeyEnter the Hmac key value here.
      webapp.intercomAppKeyEnter the App key value here.
    4. Save your changes and restart the platform.

  3. Enable the feature:
    1. In the left nav bar, navigate to User menu > Admin console > Workspace settings.
    2. Locate the following setting and set it to Enabled:

      User Messaging
    3. The setting change is automatically saved.
  4. To see the in-app chat feature, log out of the application and log in again.

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