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Release 9.2


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Contents:


Administrators of  Designer Cloud powered by Trifacta® Enterprise Edition can download log files based on a user's session identifier, a job identifier, or across the  Designer Cloud powered by Trifacta platform  for a specified time period. From the Help menu, select Download logs. The data downloaded from this dialog is encrypted by default.

NOTE: The files download through this dialog are always unencrypted.

NOTE: For more information on disabling this feature, see Configure Support Bundling.

Non-administrators can download logs for their current session. For more information, see Download Logs Dialog.

Figure: Download Logs Dialog for Admins

Collect logs by: Select the method by which log files for the  Designer Cloud powered by Trifacta platform  are collected.

Log file size limit: You can specify the size limit of individual log files in bytes. The default size is 1 MB.

Logs by Timeframe

You can download logs by specific time period. You can select the last few hours or even customize the date range to download the log files. 

Tip: Try to narrow the time frame if possible. Larger time frames are more likely to run up against the size limit for individual log files.

Steps:

  1. To download the log files by time frame, select the Time frame option from the Collect logs by drop-down.
  2. Select the required option from the Time frame drop-down. The following are the available options:

    1. Last: Preceding number of minutes, hours, or days.
    2. Between: Use the date and time tools to specify the starting (top) and ending (bottom) dates for the range.

  3. To control the size of the log files, you can specify the size limit of individual log files in bytes. The default size is 1 MB.

  4. To download logs, click Download logs. Logs are downloaded as a ZIP file. 

Logs by Job ID

You can download log files for a specific job ID. 

Tip: Administrators can review the IDs for all accessible jobs in the Jobs page. See Jobs Page.

Steps:

  1. To download the log files by Job ID, select the Job ID option from the Collect logs by drop-down.
  2. In the Job ID field, enter the required job ID.

    NOTE: The Job ID is a string of numbers that can be found in the Jobs page or Job emails. 

  3. To control the size of the log files, you can specify the size limit of individual log files in bytes. The default size is 1 MB.

  4. To download logs, click Download logs. Logs are downloaded as a ZIP file. 

Logs by Session ID

You can download the logs files for a specified user session.

Tip: Non-admin users can retrieve their session ID from the application. For more information, see Download Logs Dialog.

Steps:

  1. To download the log files by Job ID, select the Job ID option from the Collect logs by drop-down.

  2. From the Session ID drop-down, select any one of the available options: 

    1. I've got a session ID: If you know the session ID, enter the same in the Enter Session ID field.

    2. Use my current session ID: If you want to use your current session ID, select this option and the current session ID is automatically populated.
  3. To control the size of the log files, you can specify the size limit of individual log files in bytes. The default size is 1 MB.

  4. To download logs, click Download logs. Logs are downloaded as a ZIP file. 

Download

To download the specified set of logs, click Download logs.

For more information on the contents of this download, see Support Bundle Contents.

For more information on configuring the contents of the support bundle, see Configure Support Bundling.

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