Access to the product is determined by two factors:
How users are counted:
The number of users of the product is determined by:
If you have not done so already, the license key file is available where you have acquired the installation package. Please download
A valid license key (
license.json) is provided to each customer prior to installation. Your license key file is a JSON file that contains important information on your license.
NOTE: If your license key has expired, please contact .
If you are updating your license, you may want to save your previous license key to a new location before overwriting.
NOTE: Do not maintain multiple license key files in this directory.
To apply your license key, copy the key file to the following location in the :
After you have installed your license key, you can update your license with a new one through the Admin Settings page. See Admin Settings Page in the Admin Guide.
By default, the license key file in use must be named:
If needed, you can change the path and filename of the license key. The property is the following:
See Admin Settings Page in the Admin Guide.
NOTE: If your license expires, you cannot use the product until a new and valid license key file has been applied. When administrators attempt to login to the application, they are automatically redirected to a location from which they can upload a new license key file.
When you start the , you may see the following:
Your license key is missing or has expired. Please contact .