By default, the  provides controls for administrators to reset passwords for themselves and for other users. 

• For more information, see Manage Users.
• After users have logged in, they can reset their passwords via their Profile page. See User Profile Page.

Optionally,  customers can enable users to reset their passwords via email, which provides an extra measure of validation and security.

Pre-requisites

1. Your enterprise must have an accessible SMTP email server that the  can use to send emails.
2. You should create a dedicated email account for issuing the password resets. The username and password for this account must be stored in platform configuration. 

Configuration

Steps:

1. 

2. Edit the following settings:

   "webapp.emailTokenExpiryInMinutes": 1440, "webapp.emailSender": "<SENDER_EMAIL_ADDRESS>", "webapp.emailSenderName": "<SENDER_DISPLAY_NAME>",

   Setting	Description
   emailTokenExpiryInMinutes	Set the expiration time for the password reset email. Users must click through to reset their password before this time limit expires. The default value is 1440, which is 24 hours.
   emailSender	Enter an email account to use as the displayed sender of these emails. Tip: You should enter a value here to mask the real user account that is specified for the SMTP server connection.
   emailSenderName	Display name of the sender of emails.

3. 

   Setting	Description
   Enable self service password reset	Set this value to true to enable this feature.

4. Save your changes and restart the platform.

Validate

1. Visit the login page for your . See Login.
2. Click the Forgot password? link.
3. Reset your password.
4. When the email arrives, click the link to complete the password reset.