When you attempt to launch the application, you may receive an error message similar to the following:

No internet connection
Remote server timed out.

In some environments, your desktop machine may need to connect to the Internet through a proxy server to access the .

Please complete the following configuration steps to access the .


  1. In the No internet connection dialog, click Configure Proxy Settings.
  2. Please provide the following configuration information for your proxy server:
    1. Proxy Host: The URL of the proxy server. Please include the protocol identifier (e.g. http:// or https://).
    2. Proxy Port: The port number to use to connect to the proxy server. In a URL, this value appears after a colon (e.g. http://myproxy.example.com:8080).
    3. Username: (optional) If your proxy requires a username to access, please enter it here.
    4. Password: (optional) Password associated with the user name.
  3. Click Save Proxy Settings and Restart.

When the application restarts, you should be able to connect to the login screen. 

NOTE: If you continue to have difficulties connecting to the Internet, please contact your network administrator or Internet provider.