When a job succeeds or fails, you can optionally download the log files associated with the job. Optionally, this download bundle can include configuration files and service logs to assist in debugging job issues. 

Tip: This feature is recommended. The optional support bundle includes files that is likely to require during the support process. See below details related to security.

Security:

Enable

This feature is enabled by default. 

Steps:


  1. Locate the following parameter and set it to true:

    "supportBundle.enabled": true,
  2. Save your changes and restart the platform.

NOTE: Log files that are configured for JSON output format cannot be included in the support bundle. For more information on disabling JSON output in service logs, see Configure Logging for Services.

Disable encryption

By default:

When encryption is enabled:

As needed, you can insert the public key to apply to the encryption.

NOTE: If you do not have the , please contact .

Steps:

  1. Set the following parameters:

    ParameterDescription
    supportBundle.encryption.enabledSet to false to disable encryption of downloaded files for end-users.
    supportBundle.encryption.publicKeyClick Edit to paste in the public key value to use for encryption.
  2. Save your changes and restart the platform.

Disable support bundle UI

By default,  includes two dialogs for downloading logs. To access, select Help menu > Download logs

NOTE: Data in the logs downloaded through the admin version is always unencrypted. Data downloaded through the user version is encrypted but can be unencrypted (see below).

 As needed, you can disable one or both of these dialogs:

Steps:

  1. Locate the following parameters and set one or both of them to false:

    "supportBundle.endUserUI.enabled": true,
    "supportBundle.adminUI.enabled": true,
  2. Save your changes and restart the platform.

Configure Bundle Contents

You can configure the contents of the support bundle using the following parameters.

Steps:

  1. Set the following sizing parameters:

    ParameterDescription
    supportBundle.files.maxNumberOfArchiveFiles

    Specifies the maximum number of archive files of the primary platform configuration file to include.

    Whenever this configuration file is saved, a new archive version is created.

    supportBundle.files.maxFileSizeInBytes

    Limits the maximum size in bytes of each file in the bundle. Default is 1000000 (about 1MB).

    NOTE: Files that exceed this maximum size are truncated at the limit. For log files, older entries are lost.

  2. Review and configure the files to include in the bundle. For more information on these files, see Support Bundle Contents.

    ParameterDescription
    supportBundle.files.staticFilesComma-separated list of paths to the static configuration files to include. Paths are relative to topOfTree.
    supportBundle.files.serviceLogs

    Comma-separated list of service log files to include. Paths are relative to the following directory:

    /opt/trifacta/logs

    For more information on these files, see Configure Logging for Services.

    supportBundle.files.confFiles
    Comma-separated list of configuration files to include in the bundle. Paths are relative to the following directory:
    /opt/trifacta/conf

    Some of these files pertain to the web server that serves the . If the is connected to a Hadoop-based running environment, Hadoop configuration files can be included as well. See Support Bundle Contents.

  3. Save your changes and restart the platform.

Logging