When you download job log files, the following contents may be included in the exported support bundle.

Example ZIP contents:

Job Logs

When you execute a job, it is broken down into individual for each phase of the process.

NOTE: The job log files downloaded from the may contain unnecessary messages from other executed jobs. In some cases, it may not be possible to filter out these messages.

There may be separate folders for each of the following processes:

cdf script

This file contains the script that is passed to the running environment to transform your dataset.

NOTE: This script is in a compiled language that is passed to the running environment for job execution. It is not in and is not intended for user consumption.


Example filenames(s):

cdf-script-7932315341561207019.py

job.log

Log file for the specific job.

Example filenames(s):

job.log


photon flags file

This file identifies the settings used by the Photon running environment during job execution.

Example filenames(s):

photon-3840706514533636937.flags


photon cli info file

Location and format of the log files for the instance of Photon where the job was executed.

Example filenames(s):

photon-cli.bin.INFO


photon cli log info file

Location and format of the log files for the instance of Photon where the job was executed.

Example filenames(s):

photon-cli.bin.ip-10-0-0-9.us-west-2.compute.internal.trifacta.log.INFO.20191101-234021.16850


Support Bundle

When support bundling is enabled, the following folders and files are included in the download. Support bundling is enabled by default.

NOTE: Log files that are configured for JSON output format cannot be included in the support bundle.


NOTE: You can disable or configure the contents of the support bundle. For more information, see Configure Support Bundling.

conf files folder

Current version and archived versions of , the core platform configuration file.If the platform is connected to a Hadoop cluster, additional cluster configuration files are retrieved from the local and included in the support bundle.

Example filenames(s):

archives/trifacta-conf.json_2019-11-01T073409Z
archives/trifacta-conf.json_20191024-000_2019-11-01T073419.404Z
archives/trifacta-conf.json_20191024-000_2019-11-01T073435.390Z

configuration service folder

Configuration files extracted from the configuration service, which governs configuration at the system, workspace, and user level.

Example filenames(s):

actual-settings.json
default-settings.json
system-overrides.json
user-overrides.json
workspace-overrides.json
workspace-tier-overrides.json


service logs folder

Log files for services of .

Example filenames(s):

artifact-storage-service.log
batch-job-runner.log
configuration-service.log
orchestration-service.log

Tip: If you are experiencing issues with the execution of plans, please review orchestration-service.log for messages.

For more information on these log files, see System Services and Logs.

Process files

The following files include information on the processes that are created and used by the :

Example filenames(s):

ulimit.txt

Output of executing the ulimit operating system command. ulimit returns the values for key operating system parameters.

Example filenames(s):

ulimit.txt

version.txt

Build number of the software from which this bundle was downloaded.

Example filenames(s):

version.txt

Binary files

The following files are stored in binary format and not intended for customer consumption.

Example filename(s):

iv.data
key.data.enc
support-bundle.zip.enc