Access to  is governed by a license key file that must be uploaded and installed on the .

License limits

Access to the product is determined by two factors:

How users are counted:

The number of users of the product is determined by:

For more information, see "License key violations" below.

Download license key file

If you have not done so already, the license key file is available where you have acquired the installation package. Please download license.json.

Acquire license key

A valid license key  (license.json) is provided to each customer prior to installation. Your license key file is a JSON file that contains important information on your license.

NOTE: If your license key has expired, please contact .

Install your license key

If you are updating your license, you may want to save your previous license key to a new location before overwriting.

NOTE: Do not maintain multiple license key files in this directory.

Upload through the application


  1. Navigate to the URL for the .
  2. Login as an administrator. 
  3. From the menu, select User menu > Admin console > Admin Settings.
  4. Scroll down to the bottom of the page. Click Upload License.
  5. Navigate your local environment to select your license key file. Click Open

The license key file is updated.

Command Line

To apply your license key, copy the key file to the following location in the


Update your license key

After you have installed your license key, you can update your license with a new one through the Admin Settings page. See Admin Settings Page in the Admin Guide.

Changing the license key location

By default, the license key file in use must be named: license.json.

If needed, you can change the path and filename of the license key. The property is the following:


See Admin Settings Page in the Admin Guide.

License key violations

Too many users

If you have created more users in the than are supported by your license key, a notification banner is displayed.

NOTE: Although you are permitted to continue to use the application, you must remove users from your user base to maintain compliance with your license key. For more information on adjusting your license key, please contact .

NOTE: Usage of the APIs is not blocked when user count limits are violated.

License expiration date reached

If you attempt to use or its APIs after your license key has expired, access is prevented.

Please contact to extend your license.

Expired license

NOTE: If your license expires, you cannot use the product until a new and valid license key file has been applied. When administrators attempt to login to the application, they are automatically redirected to a location from which they can upload a new license key file.

Invalid license key file

When you start the , you may see the following:

Your license key is missing or has expired. Please contact .