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Edit Your Plan

As needed, you can view and manage your plans, billing information, and the number of committed seats for your subscription.

Select User menu > Admin console > Plan and billing.

Note

You must have admin privileges to edit the plan.

PlansandBillingPage-AWS.png

Figure: Plans and billing page

Edit Your Plan

Steps:

Note

This feature may not be available in all product editions. For more information on available features, see Compare Editions.

  1. To edit your current plan, click Edit plan.

  2. In the Edit your plan page, select your new plan, new number of licensed seats, or both. The summary details of the selected plan are displayed in the right panel.

    Note

    You can edit your plan only after your trial period has expired. For example, if you subscribe two days before your trial expiry period, you would not be charged for those two days; however, you cannot edit your plan.

  3. To add or remove seats, click Add or remove seats.

    Note

    If you increase the number of seats with no other changes, the changes take effect immediately. If you reduce the number of users, the changes take effect when your current billing cycle ends.

  4. Review the changes and click Submit changes. After you submit changes, your card details are processed for any new payments, and the summary of your plan is displayed.

Review and manage users

To add, disable, or remove users from the workspace, click View and manage users link. You can also reset passwords and change roles. For more information, see Users Page.

Upgrade or Downgrade

You can upgrade or downgrade plans for the following:

  • From a Starter version to a Professional version or vice versa.

  • From a monthly subscription to an annual subscription or vice versa.

Note

Monthly to annual subscription is applicable only for a Starter version.

Billing information

Billing contact

To change the email address for billing information, click Edit.

Payment method

You can view and edit your current method of payment.

Billing history

The Billing history contains the following information:

  • Date: Timestamp details of the subscription.

  • Description: Name of the subscription. For example, Starter or Professional.

  • Seats: Number of seats purchased for this plan.

  • PaymentMethod: Payment method for the subscription. For example, Credit card or US Bank Account.

  • Invoicetotal: Invoice amount for the subscription.

  • State: The state of the plan. For example, Scheduled or Paid.

Cancel Plan

To cancel your current plan, click Cancel plan.

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